Submitted By
Dr. Theresa Chapple, Public Health Director
Reviewed By
Ahmad M. Zayyad, Deputy Village Manager / Interim Director of Development Customer Services
Agenda Item Title
Title
A Resolution Approving a Change Order in the Amount of $12,100 to the Renewal of the Annual Software License and Support and Maintenance Agreement dated December 15, 2014, with CityView, a Division of N. Harris Computer Corporation, to Add Animal Control Services to Increase the Not to Exceed Amount from $196,509.44 to $208,609.44 and Authorizing Execution of Amendment No. 2 to the License and Support Agreement
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Overview
Overview
The proposed change order provides for the incorporation of animal control services into the Village’s comprehensive permitting, licensing and inspection software, CityView. Specifically, the modifications will streamline the animal license application process, reunite lost animals with their owners and track interactions between owners and the Village’s Animal Control Officer, including any necessary enforcements measures.
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Recommendation
Recommendation
Adopt the Resolution.
Background
The current licensing system does not include many features necessary for the animal control officer to complete her work in the field. For instance, the current system is not accessible through a mobile device. If an animal is picked up wearing an Oak Park animal license tag, the Animal Control Officer cannot look up the owner’s information remotely. Utilizing CityView’s application would include mobile access, allowing the Animal Control Officer to look up the information in the field.
CityView’s module is also more user friendly for residents, allowing for online applications/renewals and the ability to update information as needed. Residents will also be able to upload pictures and vaccination information of their pets, which would further assist in reuniting lost animals with their owners.
CItyView will also allow the Animal Control Officer to look up microchip information. The current system allows for the input of microchip information however the Officer cannot search by the microchip number to obtain owner information.
Finally, CityView will provide the Animal Control Officer the ability to maintain detailed records of interactions with pets and/or their owners, including enforcement history, previous impounds and any violations.
Fiscal Impact
The FY 23 Budget contains adequate budget authority for the expenses associated with this Amendment to the Renewal of the Agreement in account # 1001.44550.615.560631 (Health, Animal Control, Operational Supplies).
DEI Impact
The CityView software allows residents to complete their registration and update information via the customer portal 24-hours a day, 7 days a week. However, staff will continue to assist those residents without access to the internet during regular business hours.
Alternatives
The Village Board could defer action and/or seek additional information.
Previous Board Action
On March 20, 2023, the Village Board adopted RES 23-109, a Resolution Approving the Renewal of the Annual Software License and Support and Maintenance Agreement dated December 15, 2014, with CityView, a Division of N. Harris Computer Corporation, for the Village’s Permitting, Licensing, and Inspection Services in an Amount Not to Exceed $196,509.44 and Authorizing its Execution.
Citizen Advisory Commission Action
N/A
Anticipated Future Actions/Commitments
N/A
Intergovernmental Cooperation Opportunities
N/A