Submitted By
Tammie Grossman, Director, Development Customer Services; and Alvin Nepomuceno, Director, Information Technology
Reviewed By
A.M. Zayyad
Agenda Item Title
Title
A Resolution Approving the Renewal of the Annual Software License and Support and Maintenance Agreement dated December 15, 2014, with CityView, a Division of N. Harris Computer Corporation, for the Village's Permitting, Licensing, and Inspection Services in an Amount Not to Exceed $180,346.45 and Authorizing its Execution
End
Overview
Overview
The Village launched the CityView Permitting, Licensing, and Inspection software solution known locally as 'VillageView' on May 9, 2016. The Village enters into an Annual Maintenance Agreement with CityView to receive regular software updates and technical support services.
Body
Staff Recommendation
Approve the Resolution.
Fiscal Impact
The FY 2022 Budget contains funds in the amount of $182,000 for CityView maintenance expenses and software configuration issues in line item 1001.46260.101.530667. The annual maintenance expenses are $177,366.45. Additionally, the Village is required to pay for an annual Bluebeam renewal in the amount of $2,980.00, which the Village has already paid. The total expense for CityView Maintenance is $180,346.45.
Background
The Village renamed the software VillageView for the general public. The VillageView system allows users to apply for licensing and permits online. Additionally, the system has a mobile inspection component that allows inspectors to enter information into the system in real-time. Support staff no longer manually enter the inspection reports into the system. Residents, businesses, and contractors are able to view permits and all inspection activities in real-time. Additionally, Development Customer Services, Fire, Public Works, and Health Departments share one database, which provides for a better customer service experience.
Overall, staff adapted quickly to the new system. We have dep...
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