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A Presentation and Discussion on E.C.H.O. (Engaging Community for Healthy Outcomes) Phase
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Introduction
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Staff will present on the status of Phase 1 of the E.C.H.O. program for discussion by the Board.
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Recommended Action
No action requested from the Board.
Prior Board Action
The Board has taken the following prior action(s):
* MOT 24-185: A Motion to Adopt Phase 1 of an Alternative Response to Calls for Service Pilot Program.
* ID 24-246: A Presentation and Discussion of Alternative Response to Calls for Service.
* ID 23-294: Presentation on the Alternative Calls for Service Response Taskforce Report.
Background
On June 11, 2024, the Village Board approved a two-year pilot program for Phase One of the alternative response to calls for service.
Staff have moved forward with implementation via the E.C.H.O. program, launched in February 2025. One program manager and two care coordinators have been hired. These roles are providing service connections and case management to community members who have engaged with emergency responders and may need additional services that are not available through a traditionally dispatched/emergency response. Community care navigators follow up with neighbors and/or their families and provide a warm introduction to other care or service providers in the community. Community care navigation also includes rapid response to calls made directly to the Village or Village-initiated calls for service related to unhoused community members and traumatic community events and generally serve as subject matter experts housed within the Village.
Timing Considerations
There are no specific timing considerations associated with this item.
Budget Impact
There is no budget impact associated with this agenda as it is an operational update on this program.
Staffing Impact
There is no staffing impact associated with this item.
DEI Impact
Community care navigation is an important tool for me...
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