Submitted By
Emily Egan, Development Services Director
Reviewed By
Erin E. Baynes, Assistant to the Village Manager
Agenda Item Title
Title
A Resolution Approving the Renewal of the Annual Software License and Support Maintenance Agreement dated December 15, 2014, with CityView, a Division of N. Harris Computer Corporation, for the Village's Permitting, Licensing and Inspection Services in an Amount Not to Exceed $208,464.30 and Authorizing its Execution
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Overview
Overview
The Village launched the CityView permitting, licensing, and inspection software solution known locally as "VillageView" on May 9, 2016. The Village enters into an annual maintenance agreement with CityView to receive regular software updates and technical support services.
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Recommendation
Recommendation
Adopt the Resolution.
Background
The Village renamed the CityView software as "VillageView" for reference by the general public. The VillageView system allows users to apply for licensing and permits online. Additionally, the system has a mobile inspection component that allows inspectors to enter information into the system in real time. Support staff no longer manually enters the inspection reports. Residents, businesses, and contractors can also view permits and all inspection activities in real time. Additionally, the Development Services, Neighborhood Services, Fire, Public Works, and Health departments share one database, providing a better customer service experience.
The Village has deployed mobile technology in the field for all inspection reports, freeing up staff time from manually entering those reports. The annual maintenance agreement ensures the Village receives continuous updates to the operating system and has access to technical support services and staff training, when needed.
Fiscal Impact
The 2024 Fiscal Year Budget contains funds in the amount of $208,464.30 for CityView maintenance expenses and software configuration issues. There is $126,130 budge...
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