Submitted By
Tammie Grossman, Director Development Customer Services
Alvin Nepomuceno, Director Information Technology
Reviewed By
LKS
Agenda Item Title
Title
A Resolution Authorizing a Change Order to the Contractual Services Agreement between CityView, a Division of N. Harris Computer Corporation, and the Village of Oak Park, to Provide a New Software Solution for the Village's Permitting, Licensing and Inspection Services for an Additional $13,200.00
End
Overview
Overview
The Village launched the CityView Permitting, Licensing and Inspection software solution on May 9, 2016. The current change order allows the Village to finish configuration changes related to the Permit Fee Ordinance update (CO 17-02).
Body
Staff Recommendation
Approve the Resolution
Fiscal Impact
The FY2017 Budget contains funds in the amount of $135,000 for software configuration issues in line item 1001 41300 101 530667. To date, we have expended $2,310 on Change Order 17-01 approved on January 17, 2017.
Background
The Village renamed the software VillageView for the general public. The VillageView system allows users to apply for licensing and permits online. Additionally, the system has a mobile inspection component which allows inspectors to enter information into the system in real time. Support staff no longer enters the inspection reports into the system manually. Residents, businesses and contractors are able to view permits and all inspection activities are in real time. Additionally, Development Customer Services, Fire, Public Works and Health Departments share one database which provides for a better customer service experience.
Overall, staff adapted quickly to the new system. We have deployed mobile technology in the field for all inspection reports freeing up staff time from manually entering those reports. However, we have determined that staff could benefit from additional training to ensure that the system is being used at full capacity. Due to the d...
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