Submitted By
Tammie Grossman, Director Development Customer Service Alvin Nepomuceno, Director Information Technology
Reviewed By
LKS
Agenda Item Title
Title
A Resolution Approving the Renewal of the Annual Software License and Support and Maintenance Agreement dated December 15, 2014 with CityView, a Division of N. Harris Computer Corporation, to Include Platinum Maintenance Membership for the Village's Permitting, Licensing and Inspection Services in an Amount not to Exceed $146,270.90 and Authorizing its Execution
End
Overview
Overview
The Village launched the CityView Permitting, Licensing and Inspection software solution on May 9, 2016. The Village enters into Annual Maintenance Agreement with CityView to receive regular software updates and technical support services.
Body
Staff Recommendation
Approve the Resolution.
Fiscal Impact
The FY2018 Budget contains funds in the amount of $208,000 for CityView maintenance expenses and software configuration issues in line item 1001 46260 101 530667. The Annual Maintenance expenses are $146,270.90. To date, we have expended $8,900 on the completion of Change Order-09 approved on July 05, 2016.
Background
The Village renamed the software VillageView for the general public. The VillageView system allows users to apply for licensing and permits online. Additionally, the system has a mobile inspection component which allows inspectors to enter information into the system in real time. Support staff no longer enter the inspection reports into the system manually. Residents, businesses and contractors are able to view permits and all inspection activities in real time. Additionally, Development Customer Services, Fire, Public Works and Health Departments share one database which provides for a better customer service experience.
Overall, staff adapted quickly to the new system. We have deployed mobile technology in the field for all inspectio...
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