Submitted By
Tammie Grossman, Director, Development Customer Service Alvin Nepomuceno, Director, Information Technology
Reviewed By
LKS
Agenda Item Title
Title
A Resolution Approving the Renewal of the Annual Software License and Support and Maintenance Agreement dated December 15, 2014 with CityView, a Division of N. Harris Computer Corporation, for the Village's Permitting, Licensing and Inspection Services in an Amount Not to Exceed $161,268.47 and Authorizing its Execution
End
Overview
Overview
The Village launched the CityView Permitting, Licensing and Inspection software solution known locally as VillageView on May 9, 2016. The Village enters into an Annual Maintenance Agreement with CityView to receive regular software updates and technical support services.
Body
Staff Recommendation
Approve the Resolution.
Fiscal Impact
The FY2020 Budget contains funds in the amount of $176,300 for CityView maintenance expenses and software configuration issues in line item 1001 46260 101 530667. The Annual Maintenance expenses are $158,288.47. Additionally, the Village is required to update an annual Bluebeam renewal in the amount of $2,980.00, which the Village has already paid. The total expense for the CityView Maintenance is $161,268.47.
Background
The Village renamed the software VillageView for the general public. The VillageView system allows users to apply for licensing and permits online. Additionally, the system has a mobile inspection component which allows inspectors to enter information into the system in real time. Support staff no longer manually enters the inspection reports into the system. Residents, businesses and contractors are able to view permits and all inspection activities in real time. Additionally, Development Customer Services, Fire, Public Works and Health Departments share one database, which provides for a better customer service experience.
Overall, staff adap...
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