Submitted By
Tammie Grossman, Director, Development Customer Services; and Alvin Nepomuceno, Director, Information Technology
Reviewed By
A.M. Zayyad, Deputy Village Manager
Agenda Item Title
Title
A Resolution Approving the Renewal of the Annual Software License and Support and Maintenance Agreement dated December 15, 2014, with CityView, a Division of N.Harris Computer Corporation, for the Village's Permitting, Licensing, and Inspection Services in an Amount Not to Exceed $196,509.44 and Authorizing its Execution
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Overview
Overview
The Village launched the CityView Permitting, Licensing, and Inspection software solution known locally as 'VillageView' on May 9, 2016. The Village enters into an Annual Maintenance Agreement with CityView to receive regular software updates and technical support services.
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Recommendation
Recommendation
Adopt the Resolution.
Background
The Village renamed the software VillageView for the general public. The VillageView system allows users to apply for licensing and permits online. Additionally, the system, has a mobile inspection component that allows inspectors to enter information into the system in real-time. Support staff no longer manually enters the inspection reports into the system. Residents, businesses, and contractors are able to view permits and all inspection activities in real-time. Additionally, Development Customer Services, Fire, Public Works, and Health Departments share one database which provides for a better customer service experience.
Overall, staff adapted quickly to the new system. We have deployed mobile technology in the field for all inspection reports freeing up staff time from manually entering those reports. The Annual Maintenance Agreement ensures the Village keeps up with updates to the operating system and has technical support services and staff training, when needed.
The Village previously had a gold membership which provided less technical support. When changes are needed,...
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